Returns & Exchanges

At Canapuff, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for returns and exchanges on all unworn items. Simply ensure your pieces are in their original condition with all tags attached to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely place the unworn garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.

3

Attach the Label

Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand over your package at any authorized carrier location and keep your tracking receipt until your refund has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing